I’ve commandeered a friend’s laptop to let everyone interested know what is going on in the land of Where’s-Sue-Is-She-Coming-Back. I plan on returning, absolutely. At the moment, I am home, rolling around in a wheelchair, staying off my hip/leg for two more months. Then rehab will begin. I hope. For those who don’t know, my leg was broken while removing the old hip. It had to be screwed and wired together—in a five hour operation–in addition to attaching a new hip. Until the bone heals around the post inside the leg I cannot put any weight on the leg. If I do, the post will ram down into the leg and break it apart, destroying too many things to think about.
You are probably wondering how this keeps my fingers off the keyboard of my laptop. Well, it would not if I had a laptop to use. My new (less than a year old) laptop had a faulty motherboard, according to Best Buy Geek Squad, who replaced it under warrant. Returned in August, the motherboard went out again in late September. This makes me think the problem is not the motherboard but something else which is causing the board to go bad. What are the odds the a motherboard – the main components of your computer, would go bad twice in a year? This is the first time I have ever had a motherboard go bad in all the computers I have ever used.
None of this matters to Best Buy. Since I did not return the laptop to them, but rather called and had a friend return it, and it was not done by September 5th (30 days past returning the “fixed” laptop) Best Buy blew me off and refuses to find and fix the real problem. The Geek Squad tried to submit my laptop but a manager said “NO!” He wants me to buy a new motherboard – or a new laptop since the cost would be similar. A brand new, top-of-the-line laptop, with solid state drives, destroys its motherboard not once, but twice within its first 8 months.
Thanks a lot Best Buy, for NOT standing behind your Geek Squad service and the products sold to me. I will never again buy even a piece of gum from Best Buy.
The Ohio Attorney General’s Consumer Protection Agency is now trying to deal with Best Buy, which no longer is concerned with customer satisfaction or the quality of any service it provides. This is not the first time a Geek Squad agent agrees something should be done and a manager nixed it without regard to the customer, the Geek Squad’s knowledge, or any concern for customer loyalty. There was a time when I would not even look anywhere but Best Buy, mainly because of the customer service and the way the company stood behind the products it sold. NOT ANYMORE! With no competition in my area all the company—the manager at this store—care about is a sale — the managers leading the way.
Until I can get another laptop, I cannot post. Borrowing a friend’s laptop is not a good solution. I apologize to everyone who has sent in a book for review. I am still reading all the books, taking notes, and hand writing the review. Once this is settled, or I figure out how to come up with another $1000 for a solid state, top-of-the-line, don’t-need-to-worry-about-laptop, the reviews will be posted. Please do not send in an books until further notice. If you do, please keep in mind it could be 6 months before a review is posted. Or maybe longer.
I hate this. It makes me angry. I sincerely apologize to every reader and loyal supporter of KLR. This was not how this medical adventure was to have worked out.